Cancellation AND Refund


CANCELLATION

 

Cancellations are allowed without any question asked in case of orders with COD payment mode and for prepaid orders there will be a deduction of base fee charged from us by the payment processing merchant and remaining amount will be refunded. However, **it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at +91 94043 38517 or info@charakashtanga.in to assist you in cancellation of the order.

 

CHARAKASHTANGA AYURVED RETURN POLICY

  1. There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, contact us.* info@charakashtanga.in and we will get back to you.

 

  1. Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7 days of receipt of the product. However, returns are limited to following cases:

  2. In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at +91 94043 38517 or info@charakashtanga.in , we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.

  3. In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at +91 94043 38517 or info@charakashtanga.in We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.

  4. Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.

  5. Products/Items should be UNUSED.

  6. Products should be returned in their original packaging along with the original price tags, labels and invoices.

  7. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of https://estore.charakashtanga.in/CharakAshtanga Ayurvedods in transit.

 

REFUND

 

We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.

 

We will process the refund after receipt of the product by https://estore.charakashtanga.in/CharakAshtanga Ayurved. Refund will be processed based on the mode of payment of the order.

  1. Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7-15 working days and the refund will reflect in the next statement.

  2. Orders paid by net banking accounts will be credited back to bank account.

  3. For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.
    For orders placed through Gift Certificates / Vouchers of https://estore.charakashtanga.in/CharakAshtanga Ayurved, refund would be provided in form of a fresh Gift Certificate / Voucher of the same value.

 

* https://estore.charakashtanga.in/CharakAshtanga Ayurved the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.